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The US Consumer 2010 and Beyond: Jud Linville, President & CEO, Consumer Services, American Express

Navigating the Consumer Group at Amex through the economic downturn, Linville will share his perspective on how consumers may behave going forward. He will share his views on lessons learned, branding, and how Amex intends to meet expectations.



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Jud Linville is President and Chief Executive Officer of Consumer Services at American Express, a position he assumed in June 2007. Jud is a member of the company’s Operating Committee, which is responsible for developing the strategic direction for American Express and determining key policies affecting the company overall. He leads the company’s U.S. Consumer Card Group, U.S. Consumer Travel Network, and the Prepaid Services Group on a worldwide basis.

During his 20-year tenure with American Express, Jud has held a diverse set of roles and led a variety of businesses. From 2005 – 2007, Jud served as president of the U.S. Consumer Card Services Group. From 2001 – 2005 he was executive vice president of the Service Delivery Network, where he helped build one of the industry’s most valued service networks, expanding its reach both worldwide and online.

Before that, Jud was president of Corporate Services where he led Commercial Card and Business Travel in North America. During his American Express career Jud also managed the company’s business-to-business sales force, led the expansion of the company’s global distributed service network in Asia, and oversaw Business Development for American Express International, which included leading international market planning and a series of card joint ventures.

Jud is on the Board of Visitors at the Duke/Fuqua School of Business, as well as a Director on the Board of Lincoln Center for the Performing Arts.

He earned a Bachelors degree from Lafayette College and a Doctorate in Psychology from Hahnemann Medical College.

Jud and his wife live with their three children in Princeton, New Jersey.

Tuesday, March 2, 2010 at 6:30 pm

Location: Bain & Company, 3 Times Square, 25th Floor, New York, NY 10036
Time: 6:30pm Registration, 7:00 pm Program
Cost: $15 Members; $40 Non-members & Guests; please register by 3pm on March 1st.
Organizers: Kal Bittianda ’97, Ava Seave ‘82
Location Sponsor: Bain & Co.


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