Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted.
Join us on Tuesday, November 30th from 1:00 pm to 2:00 pm ET for a conversation moderated by Kathleen Harrington Clark (MBA 1990) followed by audience Q&A with internationally recognized trust researcher and Harvard Business School Professor Sandra J. Sucher and coauthor Shalene Gupta about their new book, The Power of Trust: How Companies Build It, Lose It, Regain It (PublicAffairs, July 2021). Based on two decades of research, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, to prove that trust is built from the inside out. The result? A new understanding of the business, economic, and societal importance of trust and how to regain it once lost.
Participants must register by NOON on November 29th to receive details on joining the discussion. The Zoom link will be sent out 24 hours before the event.
Please note that no refunds will be issued.
MBA Class of 1996 Professor of Management Practice, Harvard Business School
Sandra Sucher is a professor of management practice at Harvard Business school and an internationally recognized trust researcher. The Power of Trust: How Companies Build It, Lose It, and Regain It is her third book. It is based on two decades of research on global companies’ best practices and in the gray areas of business — where responsibilities to investors, customers, employees, and society pull companies and their leaders in different directions. She is on the Edelman Trust Institute advisory board ans has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.
At Harvard, Sandra studies how organizations become trusted and the vital role leaders plan in the process. She has authored 110 business cases, technical notes, video interviews, teaching notes, and three books. Her 2019 articles on trust were featured as a
Research Associate, Harvard Business School
Shalene Gupta is a Minnesota-grown Boston-based writer with Chinese-Indonesian and Indian roots. She’s a research associate at Harvard Business School and the coauthor of The Power of Trust: How Companies Build It, Lose It, Regain It (PublicAffairs, 2021) with Harvard Business School professor Sandra Sucher.
In the past she was a reporter for Fortune where she wrote about the intersection of diversity and tech. Her work has appeared in several publications including The Atlantic, Harvard Business Review, ESPN, and Kirkus Reviews.
Before working as a reporter, she was a financial specialist for the U.S. Department of Treasury, taught English in Malaysia on a Fulbright scholarship and wrote a book documenting the history of the Malaysian Fulbright program. She has a BA in writing seminars and psychology from Johns Hopkins and an MS from Columbia Journalism School. She’s also a graduate of GrubStreet’s Novel Incubator program.
Executive Director of Marketing and Communication Rice University, Jones Graduate School of Business
An award-winning marketing executive with more than 25 years of experience building and managing brands, Kathleen Harrington Clark’s career spans a broad range of brands and industries, from professional sports (Houston Astros) and top tier hospitals (Texas Children’s Hospital) to Fortune 500 companies in technology (Compaq), energy (Reliant/NRG, Shell), and higher education (Baylor College of Medicine, and currently Rice University’s Jones Graduate School of Business).
Since joining Rice, she has rolled out a new nickname, Rice Business, to build awareness for the top-ranked business school, and Rice Business Wisdom, the school’s ideas magazine, which recently won an
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