Over the last decade, Marc Metrick has established himself as one of the brightest executives in the ever-changing world of luxury retail. With over 25 years of cross-functional experience in strategy development, merchandising, marketing, operations and finance, Metrick, the President & CEO of Saks Fifth Avenue, has shown a keen eye for spotting the next frontier. Since assuming his role in 2015, his strategic focus on reinventing and elevating the customer experience has solidified Saks Fifth Avenue’s reputation as a fashion authority and leading luxury shopping destination.
The last several months have been tough for almost every American and almost every business sector, but it has been especially challenging for retail. Despite the severe headwinds, Metrick is confident in Saks’ path forward and the future of luxury retail.
“At our core, luxury department stores offer customers fun, escapism, fashion, and service; they provide an experience that goes beyond the transaction. Whether online or in-store, it is about building deep and meaningful relationships with clients, understanding and anticipating their needs, and providing a depth of fashion that is exciting and fits their lifestyle,” Metrick noted in a recent article he published in Fast Company. “What sets us apart from other luxury retailers, pure plays, and even Amazon’s new luxury endeavor is that we also provide a valuable platform, bringing brands’ visions to life through digital and physical experiences.”
We encourage our event attendees to read the full article: https://www.fastcompany.com/90552196/saks-fifth-avenue-ceo-department-stores-have-failed-customers-heres-how-to-fix-them
Under his leadership, Saks continues to evolve and invest in both the in-store and online experience. Metrick recently oversaw the $250 million renovation of Saks’ iconic New York flagship, creating the ultimate luxury shopping destination with immersive experiences, high-touch services and an unparalleled merchandise assortment. Beyond New York City, the flagship serves as the beacon for Saks’ 40-store footprint across the U.S. and Canada, and the luxury retailer continues to introduce aspects of the model across the entire fleet. On the digital front, Metrick and his team are leading the way in luxury clienteling by leveraging new and innovative services, empowering its style advisors with digital tools, as well as making strategic investments to elevate its digital channels – saks.com and the Saks app.
Join the HBS Club of NY as we host Saks CEO Marc Metrick in an exclusive conversation moderated by CNBC’s Sara Eisen.
Participants must RSVP by November 8th to receive details on joining the discussion.
Please note that no refunds will be issued.
President & CEO at Saks Fifth Avenue
Marc J. Metrick was named President of Saks Fifth Avenue in April 2015. A highly accomplished retail industry executive with deep experience in strategy development, merchandising, marketing, operations and finance, Metrick has nearly 25 years of experience in the retail industry and has spent the past 15 years in senior leadership roles at Saks Fifth Avenue and Hudson’s Bay Company.
Prior to his appointment, Metrick was HBC’s Chief Administrative Officer, reporting to the Office of the Chairman, where he developed corporate strategies for all of the company’s operating units and sat on HBC’s Executive Committee. Metrick played an instrumental role in HBC’s acquisition of Saks in 2013 and focused on developing the strategy that Saks is now successfully pursuing. He joined Hudson’s Bay Company in 2012 as Chief Marketing Officer, where he oversaw all marketing and digital commerce for Hudson’s Bay and Lord + Taylor. Prior to this, Metrick served as the Chief Strategy Officer at Saks Fifth Avenue.
Metrick is a member of the Executive Committee of the Board of Directors of the National Retail Federation, and he is on the Advisory Board of the Jay H. Baker Retailing Center at The Wharton School at the University of Pennsylvania.
Metrick has a Bachelor of Science degree in Business Administration from Boston University.
Journalist at CNBC
Sara Eisen is co-anchor of CNBC’s Closing Bell. She is known for her deep expertise in financial markets and the global economy as well as regular news making interviews with some of the most prominent names in the financial world.
She joined CNBC in December 2013 as a correspondent, focusing on the global consumer. Prior to CNBC, Eisen was co-anchor of Bloomberg Surveillance as well as a correspondent for Bloomberg Television. Eisen holds a master’s degree in broadcast journalism with a concentration in business reporting from the Medill School of Journalism at Northwestern University.
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