The retail industry has been undergoing a seismic transformation for a few years now and just as many companies were being used to the new normal, the pandemic struck and all the best laid plans fell through. Just in the last few months, retailers such as the venerated Brooks Brothers and Neiman Marcus have filed for bankruptcy to join a list that also includes nearly 20 others (Lucky Brand, True Religion, J Crew, etc).
The HBS Club of New York intends to present a series of panels and one-on-one discussions to gain insights from industry leaders about the #futureofretail. Retail, as you can imagine, employs thousands of people from everyone in the supply chain to executives and salespeople. The economic impact of even a single bankruptcy is devastating and here we are, seven months into the year, and there are almost two dozen bankruptcies.
Over a 30-year career, Pauline Brown helped to build a range of global brands in creative sectors from fashion to fragrances to fine wine. Along the way, she watched them grow and prosper. Some even sparked new trends, pioneered new business models and transformed old sectors.
Brown will share insights about the future of retail and also share takeaways from her book, Aesthetic Intelligence (Harper Business, November 2019), which provides a roadmap to help business leaders build their businesses in their own authentic and distinctive way. Aesthetic Intelligence is about creating delight, lifting the human spirit, and rousing the imagination through sensorial experiences, she says.
“Aesthetic Intelligence emphasizes how important it is for people to develop a strong voice—a voice that expresses who they are, that is inspired by their personal stories and desire to help others, and that helps them build a business that captivates others,” noted Donna Karan.
Participants must RSVP by July 27th to receive details on joining the discussion.
Please note that no refunds will be issued.
Author / Lecturer / Advisor / Aesthete
For more than 25 years, Pauline Brown has acquired, built, and led global luxury brands. In January of 2016, she joined the faculty of the Harvard Business School, where she introduced a new course for graduate students, called “The Business of Aesthetics.” Since 2016, she also has been hosting a weekly talk show on SiriusXM, called “Tastemakers,” on which she interviews business leaders, innovators, and influencers in creative sectors. Prior to her career as a writer, speaker, and lecturer, Pauline was the Chairman of North America for the world’s leading luxury goods company, LVMH Moët Hennessy Louis Vuitton, where she provided regional leadership for 70 brands in 5 sectors, including fashion & leather goods, watches & jewelry, perfumes & cosmetics, wines & spirits, and selective retailing. While at LVMH, Pauline also served on the Board of Directors of L Capital, a private equity fund backed by LVMH, as well as the Boards of several LVMH subsidiaries, including Donna Karan, Marc Jacobs, and Fresh Cosmetics.
Chitra Nawbatt is a versatile multi-industry and multidisciplinary executive with a track record of leading, innovating and collaborating to drive results in dynamic competitive environments. Ms. Nawbatt has spent most of her career as a strategic multidisciplinary growth and change agent, building collaborative teams, processes and systems to reinvent culture, go to market strategy to execution, business and risk management, brand and external relations.
Chitra was the Global Head of Market Solutions at Genpact, an artificial intelligence, digital transformation, analytics and design thinking consulting firm. In this inaugural enterprise wide function, Chitra was responsible for driving new customer acquisition, partnerships, innovation and operational improvement. Ms. Nawbatt delivered strategic solutions to clients focused on revenue discovery, and business performance and digital transformation, specializing in financial services, technology, media, hospitality, consumer / retail industries. Chitra provided thought leadership and co-created various digital transformation services such as in credit and financial crimes risk management, etc. She was also a strategic advisor to the CEO, leading several growth initiatives and external stakeholder management, to drive Genpact’s pivot to a new growth identity, service lines and markets.
Previously, Chitra was the New York based Anchor for Reuters International TV where her broadcasts were seen by millions of households across the world. Her reporting focused on companies, markets and consumers in the U.S., China, Canada, Australia, Middle East and Africa, as well as the global economy. Chitra’s coverage and reporting were differentiated, thorough and substantive due to her holistic diverse research discipline and in-depth business domain from Wall Street.
Before her media career, Chitra was a C-level executive at Deutsche Bank, as well as held leadership roles in the areas of Global Banking and Regional Management. Prior to Deutsche Bank, Ms. Nawbatt established risk management functions at CIBC, and before that started her career at EY in Advisory and Assurance. Chitra has her Certified Public Accountant designation and was educated at Harvard Business School, Harvard University and Rotman School of Management, University of Toronto.
You can reach her on twitter @chitranawbatt.
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